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Charles L. Crane Agency
phone: (800) 946-3823

Frequently Asked Questions

Q: How long does it take to obtain my quote?
A: Depending on your situation, if all the provided information is complete, it generally takes less than 2 business days for us to have your quote ready.  More complicated projects may take a bit longer; however, every quote requested is handled in a fast, professional manner.

Q: How can I pay for my policy?
A: If you agree to our proposal, then you will be emailed an electronic invoice. You can then either 1) print out and send in with a check, 2) use a credit card (MasterCard, Visa, Discover or American Express), or 3) use a PayPal account. Under certain circumstances, a wire transfer direct to our bank acccount could used.

Q: Do your companies offer payment plans?
A: Some of our companies offer convenient payment plans with a down-payment and up to eight (8) monthly installments. Note: Builders Risk policies must be paid in full before the policy is issued under most circumstances.

Q: How long will it take to receive my policy?
A: Policy delivery generally occurs within 5 business days of binding; however, Evidence of Insurance forms for your lender, etc., are issued as soon as your payment is verified.

Q: Who is InsurancePoliciesOnline?
A: LLC is an independent unit of the Charles L. Crane Agency, St. Louis, MO. Crane has been in business as a commercial insurance broker since 1885 and has grown to be among the top 100 largest independent insurance brokers in the country. All insurance policies are issued through the Crane Agency.

Q: How do I contact someone for more information?
A: Send an email to